PRE-SALES QUESTIONS

1. How do I place an order?
2. How soon will my account be set up and ready for use?
3. Is there a minimum time contract/commitment?
4. How do I register a domain name? (And other domain-related questions)
5. How can we offer such a good deal?
6. How can you offer an "unlimited" account? Is it really unlimited?
7. Are there any restrictions to the content I can host?
8. Is my site backed up and how often?
9. How fast are your connections?
10. What kind of support can I expect?
11. Do you offer Windows or ASP hosting?
12. Do I have access to my account 24 hours a day?
13. How often can I upload to my site?
14. Do you have an affiliate program?

TECHNICAL QUESTIONS

1. How do I create and use custom name servers?
2. How do I get my email?
3. I want to get started right away, but my domain name hasn't transferred yet. How do I do it?
4. What is the path to perl?
5. What is the path to sendmail?
6. What is the full server path to my home directory?
7. Where should I put CGI scripts for my domain?
8. I uploaded my files, but I don't see my page?
9. How can I see my site before the domain has resolved?
10. Can someone build my online store for me?
11. What are your nameservers?

1. Can I upgrade my plan or features later?
2. How can I change my account or billing information?
3. What happens if I go over the bandwidth limit for my account?
4. What methods of payment can I use?
5. How do I cancel my Account?
6. What about billing and over-due policies?

1. How do I place an order?
   Orders should be placed from the order page. If you need assistance placing your order, please, by all means, contact the sales department.
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2. How soon will my account be set up and ready for use?
   When you order online, a ticket is created in our support department to create your account. You will receive a welcome email with your login and other important information generally within 24-48 hours. Due to various updates and maintenance, occasionally it may take up to three business days to setup your account, but this is only on rare occasions. Orders are placed in a queue and are processed in the order in which they are received. As soon as your account is set up you can immediately begin uploading via your IP address. It may take up to 3 days for your domain name to resolve to our servers.
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3. Is there a minimum time contract/commitment?
   There is no commitment or contract. You can also cancel at any time without any hassles whatsoever.
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4. How do I register a domain name? (And other domain-related questions)
   We do not offer the sales of domains at this time. If your package did not include a domain name, then we can refer you to a couple very good registars. Omnis.com, GoDaddy.com, 1and1.com and there are many others but these are the 3 top registars and are highly recomended for quick and cheap service when it comes to registering your new domain.
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5. How can we offer such a good deal?
   First of all, we are a true wholesale hosting provider. Most hosting sellers on the web are not wholesale web hosting providers but just hosts offering reseller plans. Second, most of our customers run small businesses or personal websites, which don't use much disk space or bandwidth on our servers. As a result, even our most demanding business clients are able to save money by signing up for the same packages as everyone else. Third, we don't spend a lot of money running a fancy website, or on advertising. We rely primarily on word-of-mouth advertising, which doesn't cost us anything (we just have to offer a product that people want to tell their friends about).
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6. How can you offer an "unlimited" hosting account? Is it really unlimited?
   "Unlimited" hosting accounts have no set limit, as per our TOS, which states that shared account usage must be reasonably accommodated by a shared server . Shared hosting accounts may not to be used to host a collection of MP3's, Warez, or to backup your computer or another source. They may not be used for general storage of any type. All content stored on an unlimited account must be directly used on the Internet by the website associated with that account. These accounts may not be used as a download distribution point for your software or media. They are to be used for standard web practices only. This means that all content stored on an unlimited account must be used for “normal” website use. “Un-normal” usage is anything that a shared server would not be able to provide under standard circumstances and is at our discression. If your account requires CPU/memory resources that are not able to be provided by a shared server, we may require you to upgrade to a semi-dedicated server (2-5 clients per server), VPS or a dedicated server. If you are unsure of whether your account may violate this policy, please contact us prior to subscribing.
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7. Are there any restrictions to the content I can host?
   Yes, there is a specific list of items which violate our Terms of Service. Please read our TOS before signing up. In general we don't allow adult content, and our shared servers can't be used for hosting/streaming media, download sites, or storing large amounts of archives. Please request a custom quote if you are in need of these services to ensure you have adequate resources for your content.
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8. Is my site backed up and how often?
   We do standard cpanel backups of all accounts nightly. Clients can and should make local backups of their site at any time from their cpanel account or simply locally. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. If you need files restored, you may request to have us restore them from our backups or from your local copy.
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9. How fast are your connections?
   The primary data center that we utilize for shared servers has joined eight (8) different Tier one backbone providers together to form the best network infrastructure in the industry. Their backbone border routers are Juniper M20's and their fully redundant switching layer comprises a certified six pack design of Cisco™ 6500 series switches. All customer access switches in the datacenter, and there are hundreds of them, are Cisco™ 2950 series switches designed for maximum performance and uptime availability. Their current backbone provider list running the BGP4 protocol is listed below.

   UUNet - GigE Connection (1000Mbps)
   Level 3 - GigE Connection (1000Mbps)
   Time Warner - GigE Connection (1000Mbps)
   Verio - GigE Connection (1000Mbps)
   Global Crossing - GigE Connection (1000Mbps)
   Allegiance Telecom - Dual GigE Connection (2000Mbps)
   AboveNet - Dual GigE Connection (2000Mbps)
   Sprint - GigE Connection (1000Mbps)
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10. What kind of support can I expect?
    We have an excellent support team in place to help you, in fact we are convinced that is the most personal support that you will ever receive in this industry! While we do not troubleshoot user's code, Fantastico programs, or other design issues generally, you can expect us to resolve an technical issues relating to the server, your account, etc. in a timely manner.
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11. Do you offer Windows or ASP hosting?
    Host-unlimited.com web hosting is based on a UNIX platform and we do not support Windows hosting. We do not handle Windows machines due to its overall instability and obsessive cost for licensing. Additionally, you will find a UNIX-based machine far less susceptible to hacker attacks and a whole slew of other problems. Host-unlimited.com firmly believes in UNIX hosting and as a whole, is not friendly towards the microsoft company! [Back to top]
    
    
    
12. Do I have access to my account 24 hours a day?
    Yes, you have access to make modifications to your account 24 hours a day via your cPanel or via FTP. [Back to top]
    
    
    
13. How often can I upload to my site?
    You have the ability to upload and update your site as often as you like, 24 hours a day, 7 days a week, 365 days a year.
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14. Do you have an affiliate program?
    We currently have a very exciting referral promotion program. You promote our web hosting offer as you see fit, through text links or banners on your website or email to your opt-in members. Every time someone buys a hosting package, you earn a commission.
    
    • Details can be found at: http://host-unlimited.com/resellers.html/
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1. Can I upgrade my hosting plan later?
   Yes, you may upgrade your account at any time. If you would like to upgrade your account, please contact the sales department with your request, and they will send you instructions for upgrading your account. There are no additional fees for upgrading; you pay only the pro-rated difference between the two plans.
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2. How can I change my account or billing information?
   If you need to update your account or billing information please contact the sales/billing department.
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3. What happens if I go over the bandwidth limit for my account?
   Your account will generally be suspended for the remainder of the month, and you will be given the opportunity to upgrade to the next larger plan. If you are on a dedicated server, then you will be invoiced at the rate of $1 per GB.
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4. What methods of payment can I use?
   Payment methods accepted: We accept secure payments only through Paypal.
   
   Paypal - VISA, MC, Am. Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance.
   
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5. How do I cancel my Account?
   Cancelling your account is very simple, and don't be afraid of hassling sales staff or anything of the like. You may cancel your hosting subscription in your Paypal account. Your account will be removed from the server upon cancellation soon thereafter.
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6. What about billing and over-due policies?
   Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.
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DEDICATED SERVER ANSWERS